Sincerest Apologies for any Issues with your Google Wifi and OnHub
Even the tech “giants” skip a step (and trip over themselves) every now again. This one was pretty bad, they factory reset a chunk of customer’s Wi-Fi routers. #fail
Dear Google Wifi & OnHub customers,
Today we experienced an issue with our Google Accounts engine that may have affected your Google Wifi and OnHub devices. This caused some devices to automatically reset to the initial state you bought them in and they will unfortunately need to be set up again. This has not affected the software or performance of the device but it does need to be re-setup.
Visit this dedicated support page for more information and step-by-step instructions to get back online. If you set up your Wi-Fi with the same network name and password as before, your household connected devices should automatically reconnect.
If you do not want to set up the devices right now, you can always connect to the setup Wi-Fi network — the network name and password are printed on the base of your primary device (the one wired to the modem). This should get you connected to the internet immediately.
We know how important Wi-Fi is to you and share our sincerest apologies for the inconvenience this has caused.
Ben Brown On behalf of the Google Wifi and OnHub team
Here’s the original email for reference: