How to get a refund for an iPhone app purchase

Did you just purchase an iPhone or iPod touch app that doesn’t work as described? Perhaps you’re using an app with bugs and the developer is no longer supporting it.

Apple seemingly does its best to make the App Store refund procedure a bit of a mystery, but luckily Know Your Cell has put together a simple guide that will help you get your money back in the event an iPhone or iPod touch app developer just isn’t providing the support needed to remedy your issue.

  • First, open iTunes and select the iTunes Store link in the left-hand column
  • Near the top right corner, click the arrow next to your user name (email address) and then select Account

  • About half way down the screen, click the Purchase History button

  • In the bottom portion of the screen, you will see your App Store purchase history — click the Report a Problem button

  • Locate the iTunes invoice with the application you would like a refund for, and click the Report a Problem link

  • Fill out the form that follows and be sure to be as detailed as possible — when finished, click Next

If your reason for requesting a refund is valid, Apple should respond within a few days and process your refund within a week. Remember to not abuse this process — when Apple refunds your money, the developer’s commission is lost as well.

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